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Aside from using credit cards, the best consumer protection in Thailand is
your own vigilance. There are few options if you are conned or treated unfairly.
Shops rarely give refunds, although they will exchange faulty goods. Always
check the goods you buy and ask to see electrical appliances plugged in and
working. Get a receipt and take it with you if you return anything. You can
exchange goods within seven days of purchase.
Market vendors do not usually give receipts and are often unwilling to
exchange anything at all – they probably won’t even remember you. Again, check
your goods.
Thailand has its con artists. Avoid anyone who offers unrealistic deals on
gems and jewelry from ‘government shops’. There are no government shops, just
scams. If you are cheated, the tourist police can help – the threat of calling
them is often enough. Their hotline is 1155, extension 1.
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